CHALLENGES

1. High customer accident rate
2. Pure manual test impedes the release cycle down to 1 week from 4 weeks
3. Hard to monitor QA progress in real time for quicker reaction
4. Transformation to micro services required further squeeze of test time

SOLUTIONS

Dilato provided offshore QA service to reduce online faults and improve the delivery pipeline efficiency through test automation.

1. Test Team and QA Processes Setup
   – Setup a test team with applying professional QA process to ensure deliverables with higher quality
2. UI Automation Testing
   – Implement test automation framework and convert all manual tests to UI automated test scripts
3. QA Dashboard Development
   – Develop a dashboard platform to view QA and test in whole cycle
4. API Automation Testing
   – Develop API automation to accelerate verification and regression test

VALUES

The key values Dilato provided as follows:

1. Filled the QA gap with specialist team
2. Improved test efficiency and online quality significantly through automation and Agile practice
3. Accelerated quality delivery speed with continous test integration and quality engineering optimization

CHALLENGES

1. The Client needed to publish multiple branch versions frequently in Agile development model, but the existing manual release process cannot meet this requirements.
2. With more developers and features involves in the platform, it’s difficult to ensure code quality with existing process.

SOLUTIONS

Dilato provided offshore development service and takes full responsible of the development.

1. Build a team and take complete ownership of all the key components in development and integration
2. Build capability of CI/CD on Gitlab, Kubernetes, and SonarQube
3. Adopt DevOps for the product delivery pipelines

VALUES

The key values Dilato provided as follows:

1. Completed development the new generation of globalization platform fram scrach
2. Speed up quality improvement of globalized products through rapid iterative updates
3. Reduced the time to test environment deployment significantly

CHALLENGES

1. Agile development, 2-3 build updates per week
2. Multilingual Sim-ship
3. Comprehensive user environment coverage
   – PC, Tablet and Mobile
   – OS, Language and Region
   – IE, Firefox, Chrome and Safari
4. Frequent changes in feature design and development plan during the early phase of the spring
   – Challenging to forecast QA workload
   – Test plan change frequently
5. High requirements for user experience

SOLUTIONS

1. Ramp up a dedicated QA team with floating resources to perform project tasks with flexibility and agility
2. Setup and manage testing environments with virtualization technology and a shared mobile devices pool
3. Leads, Dev, QA, PM from different countries work together with clearly defined roles and responsibilities
4. Build multi-channel project communication between customer and Dilato: IM, Email, PM Portal, Daily Report, etc
5. Design test matrix properly to balance QA coverage and QA cost
6. Develop and implement user scenario-based testing

VALUES

The key values Dilato provided as follows:

1. Ensured QA coverage and product quality
2. Gain cost effectiveness
3. Reduced management efforts
4. Product quality satisfaction from users’ feedback

CHALLENGES

1. Integrated with each application team (more than 30), it’s difficult to communicate and collect all information while trying to narrow down the issues.
2. Core team provides a stage server as the testing background server. Almost all the testing has to finish with the simulated stage server. And the stage server is unstable, it was hard to determine it’s a real product defect or just a server error caused the issue.
3. It’s an agile development project. Frequent change of feature design and development plan in early phase of a spring. Furthermore the testing schedule is very tight, and there are too many test cases, and it covers too many countries/regions
   – Hard to forecast QA workload
   – Hard to arrange high quality QA resources

SOLUTIONS

1. Continuously build up knowledge base of the customer’s product line; proactively strengthen bidirectional communications with product teams for effective debugging.
2. Work with the customer to identify the priority for the region and test cases, and complete testing for high priority test cases and regions first.
3. Adjust test team’s working time and test case execution priority depending on the stage server’s stability.
4. Continuous training provided to the Dilato QA resources to enhance their professional testing and debugging skills.
5. Maintain the key QA members throughout the workload and schedule changes, and prepare floating resources to support the peak-valley workload time.
6. Start testing before the features are fully completed in effort to find issues earlier.

VALUES

The key values Dilato provided as follows:

1. Guaranteed high accuracy and high-quality defects.
2. On time delivery secured by Dilato QA team’ customer-first spirit and flexible working method
3. Cost saving since the QA testers are assigned based on actual product workload

CHALLENGES

1. The client’s product and development team does not have globalization experiences
2. Most time there is no concrate planning for globalization testing as part of the master development plan

SOLUTIONS

Dilato globalization team worked with the client to establish the comprehensive globalization testing process, set up the dedicated globalization testing team, and achieved the goal of delivering high quality globalization product

1. Dilato globalization testing competency includes: globalization testing knowledge and process, such as globalization testing strategy, testing tools, data and workflow, testing best practice, and management system
2. Globalization testing process management systems, such as case management, bug management, knowledge management, and people management
3. Training and mentor programs for globalization testing
4. Full support from our rich experienced globalization experts

VALUES

The key values Dilato provided as follows:

1. Successfully delivered many versions of products with good globalization quality
2. Yearly shipped GB18030 certification for mainstream products
3. Build rich knowledge about globalization and share back to client’s team